Terms of Service

Terms of Service – Khas Jora

Welcome to Khas Jora!
These Terms of Service (“Terms”) govern your use of our website, social media channels, and all services we provide. By visiting our site, purchasing from us, or engaging with our brand in any way, you agree to be bound by these Terms. If you do not agree, you should stop using our website and services immediately.

We want your shopping experience with Khas Jora to be transparent, simple, and safe. Please read the details below carefully.

1. General Overview

Khas Jora is a women’s clothing brand specializing in ready-to-wear, seasonal, and luxury collections. All products, promotions, and offers you see on our website or official platforms are subject to these Terms. We reserve the right to update, modify, or replace any part of these Terms at any time, and your continued use of our site means you accept any updates.

2. Eligibility

By shopping with us, you confirm that:

  • You are at least 18 years old, or have parental/guardian permission.

  • You are using our website for personal, non-commercial purposes.

  • The details you provide (email, shipping address, etc.) are accurate and complete.

3. Online Store Terms

  • Our products are intended for personal use only and may not be resold without permission.

  • Prices and availability of items are subject to change without prior notice.

  • We may limit sales or quantities of specific products during seasonal sales or special offers.

4. Orders & Payments

  • When you place an order, you agree to pay the stated price (plus any delivery charges).

  • We accept multiple payment methods (Cash on Delivery, Bank Transfer, Debit/Credit Card, etc. where available).

  • In case of payment failure, we reserve the right to cancel your order.

5. Shipping & Delivery

  • Delivery times may vary depending on your location and order type. Normally, orders within Pakistan are delivered within 3–7 business days.

  • International shipping, where offered, may take longer. Customs charges (if any) are the customer’s responsibility.

  • We are not responsible for delays caused by courier services, weather, or unforeseen circumstances.

6. Refunds & Exchanges

  • Exchanges are accepted within 7 days of delivery, provided the product is unused, unwashed, and in original packaging with tags intact.

  • Sale items or discounted articles (e.g., “Flat 40% OFF” or “Season-End Sale”) are usually non-refundable unless they are defective.

7. Promotions & Discounts

  • Any ongoing sale (e.g., Flat 30%, 40%, or 60% OFF) applies only during the promotion period.

  • Giveaways may require actions such as Follow, Share, and Comment to be eligible. Winners will be announced on our official social media handles only.

  • We reserve the right to cancel or change promotions without notice.

8. Intellectual Property

All content on our website—including product images, logos, designs, graphics, and text—is the property of Khas Jora and may not be copied, modified, or used without permission.

9. Limitation of Liability

  • We do our best to ensure product accuracy, but colors may vary slightly due to screen settings.

  • Khas jora is not responsible for any direct or indirect damages resulting from the use of our products or services.

  • Our liability is limited strictly to the value of the item purchased.

10. Privacy & Data Security

  • We respect your privacy and use your personal information (email, phone, address) only for order fulfillment and communication.

  • Your data is stored securely and never shared with third parties without your consent.

11. Governing Law

These Terms are governed by the laws of Pakistan. Any disputes will be handled in the courts of Lahore.

12. Contact Us

For questions, complaints, or feedback, please reach us at:

📧 Email: khasjora@gmail.com
📍 Business Address: Pakarab Society Ferozpur Road Lahore Pakistan
📞 Phone: +92 309 6451898