KhasJora Return & Refund Policy

At KhasJora, we aim to deliver high-quality products and a smooth shopping experience. However, in rare cases where there’s an issue with your order, we’re here to make it right through our clear and customer-focused return policy.

1. Return & Exchange Eligibility

You may request a return or exchange within 1 day of receiving your order under the following conditions:

Eligible for Return/Exchange:

• Wrong item, size, or color delivered
• Defective or damaged product
• Unused items in original condition with tags attached

Not Eligible:

• Used, worn, washed, or damaged items
• Products that have been altered or customized
• Returns requested after 1 days of delivery

2. Refund & Exchange Policy

Only applicable in case of our Mistake:

100% Refund or Free Exchange will be provided if:

• A wrong item, size, or coulor was delivered
• The product is damaged or defective upon delivery (must be reported within 24 hours with proof)

No refunds or exchanges are offered for change of mind or personal preference.

 

3. Return Process

• Step 1 – Contact Us Within 1 Days
  📞 WhatsApp/Call: +92 309 6451898 (Available 24/7)
• Step 2 – Pack the Item
  Ensure the product is in original condition with all tags and packaging.
• Step 3 – Send It Back
  Use any reliable courier service.
  (Return shipping cost is only covered by KhasJora if the mistake is on our end.)
• Step 4 – Inspection & Processing
  Once received, the item will be inspected. Refunds or exchanges are processed within 14–16 business days after approval.

 4. Important Note

We only operate through this official contact number:
📞 +92 309 6451898

Please beware of impersonators — we never use any other number or email. Always verify before sharing personal or payment information.